Shipping & Returns Policy

Peekabooks ships within Canada only. Every order is dispatched from our Canadian warehouse.

When your box ships

Subscription boxes are prepared and dispatched in the first half of each month. One-time and gift boxes, and bookstore orders, are dispatched within 2 business days of your order. You'll receive an email with a tracking number as soon as your parcel is on its way, and you can follow it any time from My Account → My Orders.

Delivery usually takes 3–8 business days after dispatch, depending on your province and the carrier. Remote and northern addresses can take longer.

Shipping costs

Shipping is included in the price of every subscription and gift box.

Bookstore orders ship for a flat $4.99, and shipping is free on orders over $35. Books added to an active subscription ship with your next box at no extra cost.

Damaged or missing items

If a book arrives damaged, or something is missing from your box, email info@peekabooks.com within 14 days of delivery with a photo and your order number. We'll replace it free of charge.

Returns

Because we hand-pick each box, we don't accept returns of opened boxes simply because the titles weren't a match — but please tell us, because it helps us choose better next time. Unopened bookstore orders may be returned within 30 days for a refund of the item price; return shipping is the customer's responsibility.

Cancelling a subscription

You can cancel any time from My Account → Subscription. Cancelling stops future renewals; the box for the period you've already paid for still ships. We don't pro-rate part-months.

Undeliverable parcels

If a parcel is returned to us because the address was incorrect or nobody could receive it, we'll contact you to arrange redelivery. Redelivery may incur an additional shipping charge.